Incomplete Daily Reports From Apple for 8/9

Earlier today we started receiving reports from members stating that their figures for yesterday (8/9) are incorrect. Upon further examination it seems that for some developers, the raw reports we receive from Apple are missing some regions, and that for some developers reports are simply unavailable for us to import.

This has happened before with Apple but it’s pretty rare and is usually resolved within a few hours with a new set of reports. Today, as of 6:30pm EST, there have not been any new reports from Apple nor any sort of explanation.

If your downloads look off today or are not there at all it’s most likely due to an incomplete or missing report.

We’ve contacted Apple about the missing data and are continuing to check for updated reports. We’ll update this post with any update we find.

Update (8/11 – 11am EST): It looks like Apple has just released new daily reports for 8/9. We’re confirming that all reports are now available and will start re-syncing shortly after.

Update (8/11 – 2:30pm EST): We’ve started re-syncing reports. Expect an update by email soon.

Update (8/11 – 3:00pm EST): All reports for 8/9 have been updated for accounts with auto import turned on. If you are on a free plan please follow the instructions below to ensure your data is complete:

  1. Locate the report in your Archive page and delete it. This is a permanent action so make sure you delete the correct report.
  2. Go to the Sync page and re-sync your iTunes Connect account(s).