A few weeks ago Apple made some changes to its network. These changes prevented our ranks aggregation platform from getting hourly ranks consistently for some countries. After a few weeks of intense work and several major updates to our platform we’re happy to say that hourly ranks for iOS and Mac apps are now stable again.
Changing feed formats and locations are things we’ve gotten used to over the years. This time however the modifications needed on our side required changes to our core importing architecture and more scale. Both requiring a considerable amount of time and testing. More time than we normally need.
Now that ranks are stable again we want to thank you for being patient and understanding with us.
Update (3/18 6pm est): It looks like iTunes Connect has been fixed. The spikes have been removed and the downloads now match the raw reports.
Earlier today we started receiving reports about differences in data between iTunes Connect and appFigures. All the reports had the same pattern: iTC is showing more downloads than appFigures, and the data shown in iTC for yesterday (3/18) is significantly higher than expected.
After reviewing multiple reports and comparing raw data from the appFigures archive to raw data in iTC it seems there is no discrepancy at all in the raw numbers. When we then compare these numbers to what’s displayed in our iTC graph, it appears that what Apple’s showing is too high. This makes us think the issue stems from iTC. The raw report Apple provides, which is what we import into your account, just doesn’t match the graphs or tables in the iTC dashboard.
You can double check this by going into your iTC account’s Sales page, downloading the raw reports and adding up the units manually, then comparing to the graphs in the iTC dashboard.
So if you were really excited about today’s spike in sales we’re sorry to be the bearers of bad news but it’s probably just a mistake on Apple’s side
We believe that the sales data currently in your appFigures account is the correct version, but we can’t know for sure until there’s word from Apple. Either way we’ll make sure that your appFigures account is in sync.
FYI – We reached out to Apple about this issue and will update this post when/if we get a response.
Good morning everyone.
Hurricane Sandy blazed through NYC last night and unfortunately the aftermath includes some crucial network infrastructure that’s powering the appFigures platform.
Here’s what’s going on. We’ll keep updating this post with news as we get them:
First things first – Our team has made it safely through the worst parts last night. Winds are still blowing here but we’re told the storm is behind us.
On to business:
- Last night our data center lost power due to flooding in the area. The data center switched to generator power and everything was still up and running.
- 12:00am EST: Several upstream providers started experiencing generator failures which affected traffic from some ISPs. A large number of members were still able to access both the platform.
- 4:00am: We were able to bring the site and API back up with an infrastructure hack using one of the working peers to handle all traffic. The platform should now be accessible to all members.
- 7:00am: Our data center lost connectivity, most likely due to power failure. Because of flooding the operations team hasn’t been allowed back in to restore power.
- 7:45pm: We’ve just been informed that the data center has been re-opened and the operations team is working with the building’s maintenance crews to get the generator back up.
- 10/31 1:45am: We’re still waiting for the data center’s building maintenance crews to bring the main generator up and restore power to the data center.
- 3:10am: Generator power has been restored to our data center and servers are currently in the process of being started.
- 4:30am: All of our servers have been brought up and we’re currently testing their state to ensure they are ready to accept traffic. Stay tuned.
- 5:15am: We have restored service to all web and API nodes. You should now be able to access the site :]
We’re working to bring up background services right now and will be sending out email reports for 10/29 shortly.
We’re investigating the following issues:
- Non working reviews (classic)
- Non working reviews (beta)
- Inability to sync with Google Play
- Inability to sync with Amazon Appstore
- 6:10am: Bad news… It looks like connectivity was lost just now. We’re not sure what’s the cause just yet.
- 6:50am: We have confirmed that the loss of connectivity is due to generator failure. Engineers are on-site and checking the generator. Fingers crossed it’s something simple.
- 12:15pm: We’re being told a generator parts are being rushed down to the data center right now.
- 5:20pm: Power has been restored to the data center. Yay!
We’re bringing up services and should have both the site and API running right now.
Some areas of the site may take a little longer to come up as there are a few services that are still in the process of starting up.
Keep in mind: Utility power still hasn’t been restored to the data center, so the site is literally running on diesel. Hopefully everything will keep going smoothly but we’re not completely out of the woods just yet.
We’re really sorry about this everyone! In this day and age catastrophes like hurricane Sandy, while devastating, should not take a platform like ours down.
We really appreciate all the good words you guys are tweeting and posting to us and want you to know we’re doing the best we can to bring everything back up as soon as possible.
Earlier today we discovered that iTunes Connect reports for 6/24 were generated prematurely by Apple and may contain incomplete data. We found this out however after importing those reports and sending them out by email.
It looks like Apple has resolved this issue and that iTunes Connect reports are now correct. While this doesn’t seem to be affecting all developers it’s better to be safe than sorry. So, if auto import is turned on for your account we’ll be re-importing the correct reports and resending them by email within the next few hours.
If you are on a free account or don’t have auto import turned on please follow the steps below to ensure your data is complete:
If you have any questions please contact us directly.
Earlier this week Amazon rolled out a major update to their Appstore reporting site. While the update was mostly cosmetic there were also some changes under the good that caused our importers stop importing data.
If your reports did not include complete figures for your Amazon apps this is why.
Our team worked through the night and have rolled out an update to our importers that brings back full functionality, and as a bonus we now also have support for the new store fronts Amazon will be opening this summer!
All systems are now go. If for any reason you’re still having issues with your linked Amazon account please let us know.
* Hourly ranks from the Amazon Appstore were not affected by this change.
Earlier today Google announced a great addition to Google Play, sub-user support. This means that you no longer have to use your main username and password to link Google Play to your appFigures account.
We made the necessary changes on our end to support this new feature so go ahead, link away.
UPDATE: Access to the site has now been restored for all users.
UPDATE #2: Access to the API has now been restored as well.
We’re currently having some issues that are preventing most users from logging in. We are working on getting this resolved and will update this post with any new info.
Sorry about this!
As you already know iTunes Connect was supposed to shut down for a week starting the 22nd. Apple does this annually without explaining why. We reckon it’s a fragile part of their system which isn’t a core component and they’d rather not worry about it during this time, but this isn’t the purpose of this post.
In the last two years the shutdown started pretty much on schedule. This year however, iTunes Connect didn’t go down on the 22nd but waited until the 23rd, and as of the 24th, is still up with reports for some.
At this time we, along most other developers, can no longer login to iTunes Connect, which is why syncing has been disabled on the site.
If you are one of the few who still can, download your report and then upload it into your appFigures account.
P.S. If you’ve received an email earlier saying “We were unable to login to your iTunes Connect account” this is the reason. It can safely be ignored.
In case you haven’t seen Apple’s most recent email to developers, tomorrow (Thursday 9/29) iTunes Connect will be down for one hour between 10 and 11AM PDT.
iTunes Connect went through similar maintenance exactly a year ago (oddly enough, the first day of the Jewish new year) which led to a complete overhaul of its reporting system. We’re not sure what tomorrow’s maintenance will entail but we’ll be armed and ready in case any change, big or small, takes place.
Over the last few days some of our members have told us that they’re not seeing new Android data. We looked into it and can confirm that Google hasn’t published new download data since Tuesday, September 13. Pretty strange, we know.
We don’t know what the source of the silence is, but we’re keeping an eye on it and will share new information when we have it.